Find Your Perfect Connection

This is a fantastic question, as it gets to the core of why our service is different. The fundamental distinction lies in the physical medium used to transmit data. Fiber optic internet, which is what AuraNet provides, uses extremely thin strands of glass to send data as pulses of light over long distances. This method is incredibly fast and efficient, with almost no signal loss. On the other hand, traditional cable internet utilizes the same copper coaxial cables originally designed for cable television. These cables transmit data using electrical signals, which are far more susceptible to interference and signal degradation over distance.

The most significant advantage of fiber is its capacity for symmetrical speeds. This means your upload speed is just as fast as your download speed (e.g., 1000 Mbps download AND 1000 Mbps upload). This is crucial for modern internet use, such as high-quality video conferencing, backing up files to the cloud, or live streaming. Cable internet architecture is inherently asymmetrical, typically offering upload speeds that are only a small fraction (often 5-10%) of the download speed. Furthermore, since cable networks are often shared among many homes in a neighborhood (a shared loop), your speeds can significantly decrease during peak usage times when everyone is online. Our Fiber-to-the-Home (FTTH) connection is a dedicated line to your residence, ensuring your speeds remain consistent and reliable, regardless of what your neighbors are doing.

That's absolutely correct, and it's a core principle of our service philosophy. All AuraNet internet plans come with truly unlimited data, and we do not engage in the practice of throttling (intentionally slowing down your connection). We believe you should be able to use the internet to its fullest potential without the stress of monitoring your usage or the fear of surprise overage charges on your bill. In today's world of 4K streaming, massive game downloads, cloud storage, and multiple connected devices, data caps have become an artificial limitation designed to extract more money from customers.

Our network was built from the ground up with massive capacity, designed to handle the heavy data demands of modern households. We want you to feel free to stream your favorite shows in the highest quality, back up all your precious family photos and videos to the cloud, download large work files, and have every device in your home connected and running smoothly. With AuraNet, "unlimited" truly means unlimited. There are no hidden tiers, no fine print about "fair use policies" that result in slower speeds, and absolutely no exceptions. You pay for a certain speed, and you get that speed with limitless data, every single month.

No, they will not. This is one of the most important commitments we make to our customers. The common industry practice of offering a low "introductory" or "promotional" rate that dramatically increases after 12 or 24 months is a tactic we fundamentally disagree with. We believe in building long-term relationships based on trust and transparency, not on bait-and-switch pricing. The monthly price you see advertised and agree to when you sign up for our service is your standard, regular monthly price.

We have no intention of surprising you with a massive bill hike once your first year is up. While we cannot promise that rates will never change over many years due to broad economic factors like inflation or major network upgrade costs, we can promise that we do not engage in the practice of automatic, steep price increases after a promotional period. Any potential changes to our standard pricing would be communicated clearly and well in advance to all customers. Our goal is to provide a predictable, fair price for a premium service, allowing you to budget with confidence and peace of mind, knowing that you won't have to renegotiate your rate every year.

Our professional installation process is designed to be as efficient and non-intrusive as possible. For a standard home installation, you can typically expect our technician to be on-site for about 2 to 4 hours. This timeframe allows us to be meticulous and ensure everything is done perfectly without rushing. The exact duration can vary based on a few key factors. For example, the complexity of running the fiber optic line from the street to your home can play a role; a simple, direct path will be quicker than one that requires navigating around obstacles. The size and construction of your home also matter, as finding the optimal central location for the router and ensuring a strong signal everywhere might take extra time.

Our technician will always begin by performing a walk-through with you to discuss the plan and provide a more precise time estimate before starting any work. This process includes running the exterior line, carefully drilling a small entry point, setting up the indoor equipment (the ONT and router), activating the service, and thoroughly testing both the hardwired and Wi-Fi speeds to confirm you are getting the full performance of your plan. Our goal is to leave your home with a perfectly functioning, high-performance internet connection, and we take the necessary time to guarantee that outcome.

Yes, you absolutely have the option to use your own Wi-Fi router. We believe in providing our customers with flexibility. However, while it is possible, we generally recommend using the professional-grade Wi-Fi 6 router that we provide with your service at no additional monthly cost. There are several important reasons for this recommendation. Firstly, our provided router is specifically selected and configured to be perfectly compatible with our network and the speeds you've subscribed to, ensuring optimal performance and security right out of the box. It supports the latest Wi-Fi 6 standards and WPA3 security protocols, which might not be present on older routers.

Secondly, using our equipment allows our technical support team to provide comprehensive, end-to-end troubleshooting. If you experience an issue, we can remotely diagnose both the connection to your home and the performance of your Wi-Fi router. If you choose to use your own router, our support capabilities will be limited to verifying that a stable connection is being delivered to your equipment. We would not be able to assist with Wi-Fi signal issues, device connectivity problems, or router configuration settings. If you are a tech-savvy user with a high-performance router that you prefer to manage yourself, you are welcome to do so, but for the vast majority of users, our included equipment provides the simplest and most reliable experience.

Service outages are exceptionally rare on our fiber network due to its inherent reliability and our proactive monitoring systems. However, no service is immune to potential issues, such as a physical line cut during construction or a major equipment failure. In the unlikely event of an outage, our response is immediate and systematic. Our Network Operations Center (NOC) is alerted automatically, often before a customer even notices an issue. The NOC team, which operates 24/7/365, begins diagnosing the problem within minutes to determine the cause and location of the fault.

Simultaneously, we are committed to transparent communication. We will post real-time updates on a dedicated network status page on our website, providing information on the affected area, the cause of the outage (if known), and the Estimated Time to Restoration (ETR). For widespread issues, we may also use social media channels and email alerts to keep affected customers informed. Our local field technicians are dispatched immediately to the site of the problem to begin repairs. Because our team is local, we can often respond and resolve physical issues much faster than larger national providers. Your connection is our top priority, and we work tirelessly to restore service as quickly and safely as possible should an interruption occur.